Neta Studio

Privacy Policy

Updated at: August 5, 2026

Neta Studio, operated by Viscept (HK) Limited ("we," "our," or "us"), is committed to protecting your privacy and handling your Personal Information responsibly.

This Privacy Policy explains how Neta Studio collects, uses, stores, discloses, and protects your Personal Information when you access or use the Neta Studio website, application, and related services.

This Privacy Policy applies to our website and its associated subdomains, collectively referred to as our "Service," as well as our application and related services. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy.

1. Definitions and key terms

To help explain this Privacy Policy as clearly as possible, the following terms have the meanings set out below:

  • Cookie: A small amount of data stored by a website in your web browser or on your device. Cookies may be used to identify your browser, remember your preferences, maintain login sessions, and support analytics and website functionality.

  • Company: When this Privacy Policy refers to the "Company," "we," "us," or "our," it means Viscept (HK) Limited, the provider operating Neta Studio and its related Services.

  • Country: Hong Kong.

  • Customer: Any individual or entity that registers for, accesses, or uses the Neta Studio Service.

  • Device: Any internet-connected device, such as a phone, tablet, computer, or other device that may be used to access our Service.

  • IP address: A number assigned to a device connected to the Internet. An IP address may provide general information about the location from which a device connects to the Internet.

  • Personnel: Individuals employed by Neta Studio or engaged by Neta Studio to perform services on its behalf.

  • Personal Information: Any information that directly or indirectly identifies, or can reasonably be used to identify, a natural person.

  • Service: The website, application, features, and services provided under the Neta Studio brand.

  • Third-Party Service: A service, platform, application, website, or provider that is not owned or controlled by Neta Studio.

  • Website: The Neta Studio website, accessible at: https://neta.art/

  • You: Any individual or entity that accesses or uses the Service.

2. Information automatically collected

When you visit, access, or use our Service, we may automatically collect certain technical and usage information. This information may include your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, general location information, pages viewed, access times, session information, and other technical information.

We may also collect information about how you interact with our Service, such as page response times, download errors, length of visits, scrolling, clicks, and other usage activities. We may use cookies and similar technologies to support website functionality, security, fraud prevention, diagnostics, analytics, and service improvement.

This information generally does not directly identify you by name. It is primarily used to maintain the security, availability, and operation of our Service and to understand how users interact with our platform.

3. Information you provide to us

Depending on how you use the Service, we may collect information that you voluntarily provide to us, including:

  • Your name and email address;

  • Account registration and login information;

  • Information included in support requests or other communications;

  • User prompts, uploaded materials, generated content, and other content submitted through the Service;

  • Transaction, subscription, or billing-related information, where applicable; and

  • Any other information you choose to provide.

Please do not submit sensitive Personal Information through the Service unless it is necessary for the intended purpose.

4. How we use your information

We may use the information we collect to:

  • Provide, operate, maintain, and improve our Service;

  • Create and manage user accounts;

  • Process subscriptions, transactions, or other requested services;

  • Respond to questions, requests, and customer support inquiries;

  • Communicate with you about the Service, account activity, or policy updates;

  • Personalize and improve your experience;

  • Monitor usage, analyze trends, and improve the performance of our platform;

  • Detect, investigate, prevent, and address fraud, abuse, security incidents, and technical issues;

  • Comply with applicable laws, regulations, and legal processes; and

  • Protect the rights, property, and safety of Neta Studio, our users, and others.

We will use Personal Information only for legitimate business purposes and in a manner consistent with this Privacy Policy and applicable law.

5. Sale of Business

We reserve the right to transfer information to a third party in connection with a sale, merger, reorganization, financing, acquisition, or other transfer of all or substantially all of the assets or business of Neta Studio, or in the event that Neta Studio discontinues its business or becomes subject to bankruptcy, insolvency, reorganization, or similar proceedings.

Any successor or acquiring entity will be expected to handle Personal Information in accordance with this Privacy Policy or provide appropriate notice of any material change in how Personal Information is handled.

6. Affiliates

We may disclose information about you to companies or entities that control, are controlled by, or are under common control with Neta Studio.

Any information shared with our affiliates will be handled in accordance with this Privacy Policy and applicable law.

7. Data retention

We retain Personal Information only for as long as reasonably necessary to provide the Service, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce our agreements, maintain business and financial records, comply with legal obligations, and protect our legitimate interests.

When your account is deleted, we will take reasonable steps to delete or anonymize Personal Information associated with your account within a reasonable period, unless we are required or permitted by law to retain it for a longer period.

The retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

8. How to Delete Your Data

We provide the following ways for you to delete your data:

  • Deleting an entire World: You can delete an entire World directly within the product. Open the World, go to World > Settings, and choose to delete the World. This permanently removes all data associated with that World, including all generated Outputs, conversation and interaction history, uploaded materials, and any other content stored within it.

  • Deleting your account: If you wish to close your account, click your profile avatar in the lower-left corner and select Feedback to send us a deletion request. Our team will assist you in processing the account deletion. Once your account is deleted, all information associated with it will be permanently removed.

Please note that data deletion is generally irreversible. Where retention is required by law, security audits, dispute resolution, backup recovery, or anti-abuse purposes, we may retain certain information for the period necessary before it is deleted or anonymized.

9. Data security

We implement reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, or destruction.

Our Website uses HTTPS to help protect information transmitted between your device and our platform. Access to internal systems and user information is restricted to authorized personnel who require access for legitimate business purposes.

However, no method of transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

We maintain internal security practices designed to safeguard information across our platform and systems.

10. Cross-border data transfers

To provide and operate our Service, Personal Information may be processed or stored by Neta Studio, its affiliates, or service providers located outside Hong Kong.

Where Personal Information is transferred to another jurisdiction, we will take reasonable steps to protect the information and handle it in accordance with applicable legal requirements and this Privacy Policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict-of-law provisions, except to the extent that applicable law provides you with mandatory rights or protections that cannot be excluded or limited by contract.

Any dispute arising out of or relating to this Privacy Policy or your use of the Service shall be subject to the applicable courts of the Hong Kong Special Administrative Region, unless mandatory applicable law provides otherwise.

Your use of the Website or Service may also be subject to other applicable local, national, or international laws.

12. Your Consent

By using our Website or Service, registering an account, or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a specific processing activity, we will obtain consent in the manner required by law. You may withdraw consent where permitted by applicable law, although doing so may affect our ability to provide certain features or services.

13. Links to Other Websites

This Privacy Policy applies only to the Services provided by Neta Studio.

Our Service may contain links to third-party websites or services that are not operated or controlled by Neta Studio. We are not responsible for the privacy practices, content, accuracy, or security of those third-party websites or services.

When you follow a link to another website, this Privacy Policy no longer applies. Your use of that website is subject to its own privacy policy, terms, and other applicable rules.

14. Cookies

Neta Studio uses cookies and similar technologies to support the operation, security, performance, and functionality of our Website.

Cookies may be used to:

  • Maintain login sessions;

  • Remember language and other preferences;

  • Understand how users interact with our Website;

  • Improve website performance and functionality; and

  • Support security, fraud prevention, and diagnostic activities.

Some cookies may be essential for the Website to function properly. Other cookies may be used for analytics or similar purposes.

You can usually configure your browser to block or delete cookies. However, disabling certain cookies may affect the availability or functionality of parts of the Website.

We do not intentionally store directly identifying Personal Information in cookies. However, information collected through cookies may be associated with other information in accordance with this Privacy Policy.

15. Blocking and disabling cookies and similar technologies

You may configure your browser to block or delete cookies and similar technologies. Different browsers provide different controls for managing cookies.

Please note that blocking or deleting cookies may prevent certain features of the Website from functioning properly. Disabling a cookie does not necessarily delete it from your browser. You may need to delete cookies separately through your browser settings.

16. Remarketing Services

Where applicable, we may use remarketing or retargeting services to display advertisements to people who have previously visited or interacted with our Website.

These services may use cookies or similar technologies to help measure advertising effectiveness and show relevant advertisements on third-party websites or platforms.

You may be able to control or opt out of personalized advertising through your browser settings, device settings, advertising platform controls, or other available industry opt-out tools.

Third-party advertising providers handle information according to their own privacy policies.

17. Children's Privacy

Our Service is not directed to children under the age of 13, or the applicable minimum age required by local law.

We do not knowingly collect Personal Information from children under the age of 13 without verified parental consent. If we become aware that we have collected Personal Information from a child without the required consent, we will take reasonable steps to delete that information from our systems.

If you believe that a child has provided us with Personal Information, please contact us using the contact information provided below.

18. Third-Party Services

We may display, include, or make available third-party content, applications, products, services, payment services, analytics tools, or links to third-party websites or services.

Third-party services may collect, use, or process information according to their own terms and privacy policies. We encourage you to review the privacy policies of any third-party services that you use.

Neta Studio is not responsible for the privacy practices, security, content, accuracy, or availability of third-party services. Your use of third-party services is at your own risk and is subject to the terms and policies of those third parties.

19. Information about General Data Protection Regulation (GDPR)

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights regarding your Personal Information.

We process Personal Information in accordance with applicable data protection laws and take reasonable steps to protect Personal Information from unauthorized access, disclosure, alteration, or destruction.

19.1 What is GDPR?

The General Data Protection Regulation, or GDPR, is a European data protection law that regulates the processing of Personal Information and provides certain rights to individuals in relation to their Personal Information.

19.2 What is Personal Information?

Personal Information means information relating to an identified or identifiable individual. This may include a name, email address, account information, device information, IP address, online identifier, or other information that can reasonably be linked to an individual.

19.3 Legal bases for processing

Where GDPR applies, we may process Personal Information on one or more of the following legal bases:

  • To provide and operate the Service you request;

  • To comply with a legal obligation;

  • To pursue our legitimate interests, where those interests are not overridden by your rights;

  • To prevent fraud, abuse, and security threats; or

  • Where you have provided consent.

19.4 Data protection rights

Subject to applicable law, you may have the right to:

  • Request access to your Personal Information;

  • Request correction of inaccurate or incomplete Personal Information;

  • Request deletion of your Personal Information;

  • Request restriction of processing;

  • Object to certain processing activities;

  • Request portability of Personal Information that you have provided to us; and

  • Withdraw consent where processing is based on consent.

You may exercise these rights by contacting us. We may need to verify your identity before completing a request.

We will respond to valid requests within the period required by applicable law. You may also have the right to lodge a complaint with a relevant data protection authority.

20. Hong Kong Privacy Rights

If you are located in Hong Kong, your Personal Information may be protected under the Personal Data (Privacy) Ordinance, as amended from time to time.

Subject to applicable law and any relevant exemptions, you may have the right to:

  • Request access to Personal Information held by us about you;

  • Request correction of inaccurate Personal Information;

  • Ask questions about how your Personal Information is collected, used, or handled; and

  • Withdraw consent or object to certain uses of your Personal Information where applicable.

To exercise a privacy right or make a data-related inquiry, please contact us using the details provided in the "Contact Us" section below. We may request information necessary to verify your identity and process your request.

You may also contact the Office of the Privacy Commissioner for Personal Data in Hong Kong if you have concerns about the handling of your Personal Information.

21. California Residents

If you are a California resident, applicable California privacy laws may provide you with additional rights regarding your Personal Information.

Depending on the circumstances, these rights may include:

  • The right to know or access the categories and specific pieces of Personal Information we collect;

  • The right to request deletion of Personal Information, subject to applicable exceptions;

  • The right to correct inaccurate Personal Information;

  • The right to opt out of the sale or sharing of Personal Information, where applicable;

  • The right to limit the use of Sensitive Personal Information, where applicable; and

  • The right not to receive discriminatory treatment for exercising your privacy rights.

We do not sell Personal Information for monetary consideration.

To submit a privacy request, please contact us using the contact details below. We may take reasonable steps to verify your identity before processing your request.

22. California Online Privacy Protection Act (CalOPPA)

CalOPPA requires websites that collect Personal Information from California residents to disclose certain information about their privacy practices.

This Privacy Policy describes:

  • The categories of Personal Information we may collect;

  • The purposes for which we may use Personal Information;

  • The categories of sources from which Personal Information may be collected;

  • The circumstances in which Personal Information may be disclosed; and

  • The rights and choices that may be available to California residents.

We do not sell Personal Information for monetary consideration. We also do not discriminate against users for exercising rights available to them under applicable privacy laws.

23. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Service, business practices, legal requirements, or privacy practices.

When we make changes, we will update the "Updated at" date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

Your continued use of the Service after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to any rights you may have under applicable law.

24. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or want to report a privacy or security concern, please contact us:

Company: Viscept (HK) Limited

Address: FLAT A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, KWAI CHUNG NT, Hong Kong

Email: [email protected]