Neta Studio

Neta.art Privacy Policy

Effective Date: July 6, 2026

Welcome to Neta.art and Neta Studio ("Neta", "we", "us", or "our"). We care about your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or use https://neta.art/, Neta Studio, our web-based AI creation tools, content display features, account services, campaign pages, business inquiry forms, and any other related online services provided by or linked to Neta, collectively referred to as the "Services".

Please read this Privacy Policy carefully before using our Services. If you do not agree with this Privacy Policy, please do not use the Services. By continuing to access or use the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information based on the features you use and the choices you make. The information we collect generally falls into the following categories.

1.1 Information You Provide to Us

When you use the Services, you may provide information such as:

  • Account Information: Your name, username, email address, phone number, password, avatar, login credentials, and account settings.

  • Profile and Preference Information: Your bio, linked social accounts, language preferences, creative preferences, subscription preferences, or other information you choose to provide.

  • AI Creation and Editing Content: When you use Neta Studio, AI generation, image, text, video, character, or project creation tools, you may provide prompts, images, videos, audio, files, reference materials, interaction records, or other input content ("Inputs"). The Services may generate images, text, characters, projects, files, or other output content ("Outputs"). We process Inputs and Outputs as necessary to provide, maintain, secure, and improve the Services, including our AI models and algorithms where permitted by applicable law and applicable service settings.

  • User-Generated Content: Works, projects, comments, feedback, collections, interactions, and other content you upload, save, publish, display, or share through the Services.

  • Transaction and Business Information: If you purchase services, subscribe to features, participate in commercial cooperation, submit a business inquiry, or complete another transaction, we may collect order details, payment status, billing information, invoice information, company or team name, contact information, and transaction history. Payment information is usually processed by third-party payment providers, and we do not intentionally store complete payment card numbers or similar sensitive payment credentials.

  • Support and Feedback Information: When you contact us, submit a support request, complaint, survey response, user interview response, or safety appeal, we may collect your contact information, communications, issue descriptions, and related attachments.

  • Legal and Safety Information: Where required by law or necessary to maintain platform safety, we may retain information related to abuse handling, dispute resolution, compliance reviews, or safety investigations.

1.2 Information We Collect Automatically

When you access or use the Services, we may automatically collect information such as:

  • Usage Data: Pages visited, clicks, browsing paths, session duration, features used, project types created or edited, interactions, settings, and frequency of use.

  • Device and Browser Information: Device model, operating system, browser type and version, screen size, language settings, time zone, device identifiers, network type, and certain device status information.

  • Log and Diagnostic Data: IP address, access time, request records, error logs, crash reports, performance data, and security audit logs.

  • Cookies and Similar Technologies: We may use cookies, local storage, pixels, SDKs, and similar technologies to maintain login status, remember preferences, analyze usage, protect security, improve user experience, and measure campaign performance.

  • Location Information: We may infer your approximate location from your IP address for security, localization, analytics, and compliance purposes. Unless you authorize it or a feature requires it, we do not collect precise GPS location data.

  • Third-Party SDK or Plugin Data: Some features may rely on third-party services such as cloud storage, analytics, captcha, security and anti-fraud tools, payment processing, customer support, content delivery, or login services. These third parties may collect and process necessary information under their own privacy policies.

1.3 Information from Third Parties

Subject to applicable laws and third-party platform rules, we may receive information about you from sources such as:

  • Third-Party Login or Linked Accounts: If you log in with or link a third-party account, we may receive information authorized by you, such as your nickname, avatar, account identifier, email address, or other public profile information.

  • Partners and Service Providers: We may receive information from advertising, analytics, payment, security, anti-fraud, customer support, or business partners to provide services, measure performance, protect security, and troubleshoot issues.

  • Public Sources or Lawful Channels: For example, information you publicly post or information lawfully made available.

  • Legal, Regulatory, or Safety Notices: We may receive notices or requests from law enforcement, regulators, rights holders, or safety partners.

2. How We Use Your Information

We use your information for the purposes described below.

2.1 To Provide and Maintain the Services

  • Create, log in to, verify, and manage your account.

  • Provide website access, project creation, AI generation, editing, saving, displaying, sharing, downloading, subscriptions, transactions, and other features.

  • Process your Inputs and generate corresponding Outputs.

  • Store your projects, works, history, preferences, and necessary service states.

  • Respond to your inquiries, feedback, complaints, appeals, or support requests.

2.2 To Personalize and Improve Your Experience

  • Improve interface design, features, content recommendations, and user experience based on your usage, preferences, language, region, or device environment.

  • Help you find relevant works, templates, features, creative tools, or service entry points more efficiently.

  • Provide more relevant notices, campaigns, product updates, or marketing messages where you have consented or where permitted by law.

2.3 To Improve AI Models, Algorithms, and Products

  • Analyze service usage to improve existing features and develop new ones.

  • Evaluate and optimize AI generation, content understanding, recommendations, search, safety review, performance, and system stability.

  • Use Inputs, Outputs, and related interaction data to improve algorithms, AI models, and product performance where permitted by applicable law and applicable service settings.

  • Apply reasonable measures such as access controls, filtering, de-identification, aggregation, or anonymization where appropriate.

  • Generate aggregated, de-identified, or anonymized statistics for trend analysis, product research, and business decisions.

We will not use information for purposes unrelated to those described in this Privacy Policy unless we provide additional notice or obtain consent where required by applicable law.

2.4 To Maintain Safety, Security, and Compliance

  • Detect, prevent, and respond to fraud, account theft, abuse, spam, malicious attacks, prohibited content, infringement, or other illegal or harmful activity.

  • Conduct identity verification, access control, log auditing, anomaly detection, and security hardening.

  • Enforce our Terms of Service, community rules, creator rules, and other platform policies.

  • Comply with laws, regulations, regulatory requirements, judicial or administrative requests, and legal processes.

  • Resolve disputes and protect the legitimate rights and interests of Neta, users, partners, and the public.

2.5 To Communicate with You

  • Send notices related to your account, security, service changes, policy updates, transaction status, system maintenance, or important features.

  • Send product information, campaign invitations, promotional messages, or user research invitations where you have consented or where permitted by law.

  • Respond to questions, support requests, complaints, and other communications.

You may opt out of non-essential marketing communications by following the unsubscribe instructions in the message or by contacting us.

2.6 Other Purposes with Your Consent

For any purpose not covered by this Privacy Policy, we will explain the purpose before collecting or using the relevant information and obtain your consent where required by law.

3. Cookies and Similar Technologies

We use cookies, local storage, pixels, SDKs, and similar technologies for purposes such as:

  • Maintaining login status and secure sessions.

  • Remembering your language, region, theme, preferences, or other settings.

  • Measuring website traffic, page performance, feature usage, and errors.

  • Preventing fraud, attacks, automated abuse, and abnormal behavior.

  • Measuring campaign performance and, where permitted by law, providing more relevant content or advertising.

You can manage or reject cookies through your browser settings. However, disabling certain cookies may affect login, preference storage, security verification, or other features.

4. How We Share, Transfer, and Disclose Information

We do not sell your personal information for monetary consideration. We share, transfer, or disclose information only in the circumstances described below.

Certain advertising or campaign measurement activities may constitute "sharing" of personal information under some privacy laws. Where applicable, you may have the right to opt out of such processing through available privacy controls or by contacting us.

4.1 With Your Action or Consent

When you choose to publish a work, share a project link, connect a third-party service, authorize third-party login, participate in a campaign, or submit a business inquiry, we may share the necessary information based on your action or authorization.

4.2 With Service Providers

We may share necessary information with service providers that help us provide and maintain the Services, such as cloud computing, content storage, content delivery, analytics, payment processing, captcha, security and anti-fraud, customer support, email delivery, SMS notification, log monitoring, and error diagnosis providers.

These providers may process information only for agreed purposes and are expected to implement appropriate security measures.

4.3 With Business Partners

For joint campaigns, commercial cooperation, advertising performance measurement, creator partnerships, or enterprise services, we may share limited information with business partners only where necessary for a specific and stated purpose.

When personal information is involved, we follow the principles of legality, legitimacy, necessity, and transparency, and we provide notice or obtain consent where required by applicable law.

4.4 For Legal Requirements and Rights Protection

We may disclose information where necessary to:

  • Comply with applicable laws, regulations, litigation, arbitration, regulatory requirements, or judicial or administrative requests.

  • Protect the rights, property, and safety of Neta, users, partners, or the public.

  • Investigate and address fraud, infringement, security incidents, policy violations, or other unlawful activity.

  • Enforce our Terms of Service, policies, or agreements.

4.5 Aggregated or Anonymized Information

We may share aggregated, de-identified, or anonymized information that does not identify a specific individual for research, analytics, public reporting, business insights, or product improvement.

4.6 Corporate Transactions

If we are involved in a merger, separation, acquisition, asset transfer, financing, restructuring, bankruptcy, liquidation, or similar transaction, your information may be transferred as part of that transaction.

We will require the new holder of the information to remain bound by this Privacy Policy or privacy commitments that provide no less protection than this Privacy Policy.

5. Data Storage, Retention, and Security

5.1 Storage and Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods may depend on the type of information, service scenario, account status, user settings, legal obligations, and security needs.

In general:

  • Account information is retained while your account remains active.

  • Projects, works, or content saved by you are retained while your account exists or until you delete them.

  • After account deletion or content deletion, we will delete or anonymize the relevant information within a reasonable period, except where retention is required by law, security audits, dispute resolution, backup recovery, or anti-abuse purposes.

  • Logs, diagnostics, security, and risk-control data are retained for the period necessary to maintain service stability, security protection, and compliance auditing.

  • Backup data is deleted or overwritten after the applicable backup cycle.

5.2 Security Measures

We use reasonable technical and organizational measures to protect your information, including:

  • Encryption in transit and access controls.

  • Permission management, identity verification, and audit logs.

  • Security monitoring, vulnerability remediation, and risk assessments.

  • Information security management for employees, contractors, and service providers.

  • Stronger safeguards for sensitive operations and critical systems.

Although we make reasonable efforts to protect your information, no internet-based system is completely secure. If a personal information security incident occurs, we will take remedial measures and notify you or relevant regulators as required by law.

6. International Transfers

Because we may provide Services to users around the world, your information may be stored or processed on servers, by service providers, or by teams located outside your country or region of residence.

We will take appropriate safeguards under applicable law, such as contractual protections, access controls, data minimization, security assessments, or other lawful mechanisms, to protect your personal information.

Where applicable law requires separate consent, security assessment, or other procedures for cross-border transfers, we will comply with those requirements.

7. Your Rights and Choices

Depending on applicable law, you may have the following rights:

  • Access and Inquiry: To know whether we process your personal information and to request access to it.

  • Correction and Supplementation: To request correction or supplementation when your information is inaccurate or incomplete.

  • Deletion: To request deletion of your personal information or content you have posted or saved where required by law.

  • Withdrawal of Consent: To withdraw consent for processing based on consent. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

  • Permission Management: To manage camera, microphone, photos, files, notifications, cookies, and other permissions through your browser, device, or account settings.

  • Account Deletion: To request account deletion. After deletion, we will process related information in accordance with applicable law and this Privacy Policy.

  • Data Copy or Portability: To request a copy of your personal information or transfer it to another service provider where permitted by applicable law.

  • Restriction or Objection: To request restriction of, refusal of, or objection to our processing of your personal information where provided by applicable law.

  • Marketing Opt-Out: To stop receiving non-essential marketing messages through unsubscribe links, notification settings, or by contacting us.

To protect account and information security, we may verify your identity before responding to your request.

We will respond to reasonable requests within the time required by applicable law. We may decline or limit requests that are unreasonably repetitive, require disproportionate technical effort, harm the legitimate rights of others, or may be lawfully refused.

8. AI Creation Content and Public Display

When using Neta's AI creation, editing, project generation, or display features, please note:

  • You are responsible for ensuring that your Inputs and uploaded materials are lawful and do not infringe any third party's portrait rights, reputation rights, privacy rights, copyrights, trademarks, trade secrets, or other rights.

  • Content you publish, share, or display publicly may be accessed, saved, screenshotted, forwarded, or used by other users or third parties. Please be careful when making content public, especially if it contains personal information, sensitive information, or third-party rights.

  • To provide and improve the Services, maintain safety, review prohibited content, prevent abuse, and improve generation quality, we may process Inputs, Outputs, and related interaction data as necessary.

  • For data used to improve models or algorithms, we will process it based on applicable law, user settings, authorization scope, and safety requirements, and we will use measures such as de-identification, anonymization, filtering, and access restrictions where appropriate.

9. Children's Privacy

The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If the laws of your country or region set a higher age threshold for child privacy protection, we will comply with applicable local requirements.

If you are a minor, you should use the Services only with the consent and guidance of your parent or legal guardian.

If we learn or receive confirmation that we have collected personal information from a child without valid parental or guardian consent, we will delete the relevant information or take other necessary measures as soon as possible.

Parents or guardians who believe that a minor has provided personal information to us may contact us using the contact information below.

10. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, plugins, SDKs, payment channels, social platforms, or other services.

These third-party services are independently operated, and their information practices are not governed by this Privacy Policy.

Before using third-party services, please read and understand their privacy policies and terms of service.

We cannot control how third parties process your information and are not responsible for their privacy practices, except as otherwise required by law.

11. Region-Specific Rights

Depending on your country or region, you may have additional privacy rights. For example:

  • Users in the European Union, the United Kingdom, or the European Economic Area may have rights under the GDPR or UK GDPR, including access, correction, deletion, restriction of processing, data portability, objection to processing, and the right to lodge a complaint with a supervisory authority.

  • Users in California or other U.S. states may have rights under the CCPA, CPRA, or other state privacy laws, including the right to know, access, delete, correct, opt out of the sale or sharing of personal information, and limit the use of sensitive personal information.

  • Users in mainland China may have rights under the Personal Information Protection Law and related laws, including the rights to access, copy, correct, supplement, delete, withdraw consent, delete accounts, request explanations, and lodge complaints.

  • Users in other regions may have similar or additional rights under local law.

If you wish to exercise your rights, please contact us using the contact information below. We will handle your request in accordance with applicable law.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business operations.

If we make material changes, we will notify you through website notices, page prompts, email, or other reasonable methods.

The updated Privacy Policy will take effect on the effective date stated on the page. If you continue to use the Services after the update takes effect, you acknowledge and accept the updated Privacy Policy.

13. Contact Us

If you have any questions, comments, complaints, or requests regarding this Privacy Policy, our personal information processing activities, or your privacy rights, please contact us at:

Email: [email protected]

To protect your information security, we may need to verify your identity before processing your request. We will respond within the time required by applicable law.

Thank you for using Neta.art. We are committed to protecting your privacy while providing a trusted AI creation experience for creators, teams, and users.