Refund and Cancellation Policy

Updated at 2026-07-29

This Refund and Cancellation Policy applies to subscriptions, digital services, credits, and other paid services provided by Neta Studio.

Subscription Cancellation

You may request cancellation of a subscription by contacting us at:

Email: [email protected]

A cancellation request may stop future renewals, subject to the terms of the applicable subscription or billing period.

Unless otherwise stated at the time of purchase or required by applicable law, cancellation does not automatically entitle you to a refund for the unused portion of an already started billing period.

Refund Requests

If you are not satisfied with a paid service, or if you experience a material technical problem that prevents you from using the service, please contact us and explain the issue.

Refund requests may be reviewed on a case-by-case basis. Depending on the circumstances, Neta Studio may provide a full or partial refund, account credit, technical assistance, or another appropriate solution.

Refunds may be considered in circumstances such as:

• Duplicate or incorrect charges;
• Unauthorized transactions;
• A material technical issue that Neta Studio is unable to resolve;
• An order or service canceled by Neta Studio; or
• Other circumstances required by applicable law.

We may not be able to provide a refund where a service has already been substantially accessed, consumed, or used, except where required by applicable law.

Incorrect Pricing or Information

If a service is listed with an incorrect price or incorrect information due to a typographical or technical error, Neta Studio may refuse or cancel the relevant order.

If your payment has already been processed for an order that is canceled for this reason, we will issue a refund for the amount charged through the original payment method or applicable payment provider.

Refund Processing

Approved refunds will normally be issued through the original payment method or payment provider.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution. Neta Studio cannot control the processing time of third-party payment providers.

Account Suspension or Termination

If an account is suspended or terminated because of a violation of our Terms and Conditions, a refund will not be automatically provided, except where required by applicable law or determined otherwise by Neta Studio.

Applicable Law

Nothing in this Refund and Cancellation Policy limits any rights or remedies that you may have under applicable law.

This policy should be read together with our Terms and Conditions and Privacy Policy. If there is a conflict between this policy and mandatory applicable law, the mandatory legal requirements will apply.

Contact Us

If you have any questions or wish to submit a cancellation or refund request, please contact us at:

Email: [email protected]