Returns and Exchanges Policy

Updated at 2026-07-29

Neta Studio provides AI-powered digital services, online features, subscriptions, and other digital products. We do not sell physical products that require shipping, delivery, return, or exchange.

Digital Services

Because our services are digital, traditional product returns and exchanges generally do not apply.

Once a digital service, subscription, credit, feature, or other digital product has been delivered, activated, accessed, or used, it may not be eligible for return or exchange, except where required by applicable law or approved by Neta Studio.

Service Issues

If you experience a technical problem, billing issue, duplicate charge, unauthorized transaction, or another problem with a service you purchased, please contact us at:

Email: [email protected]

Please include the email address associated with your account, the relevant order or transaction information, and a description of the issue. We may request additional information to verify the transaction and investigate the matter.

Depending on the circumstances, we may provide technical assistance, restore access, replace an affected digital service, provide account credit, or consider another appropriate solution.

Incorrect Information or Pricing

If a service is listed with an incorrect price or incorrect information due to a typographical or technical error, Neta Studio may refuse or cancel the relevant order.

If your payment has already been processed for an order that is canceled for this reason, we will issue a refund for the amount charged through the original payment method or applicable payment provider.

Contact Us

If you have any questions about this Returns and Exchanges Policy, please contact us at:

Email: [email protected]